We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Following us accepting your request, your return must arrive with us within 14 days. After this point, we may not accept your return and your return request will be closed.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and sealed in its original outer packaging and security seals intact. You’ll also need the receipt or proof of purchase. Should the returned item not be in new condition as above, for example you have damaged the packaging or left marks on the packaging or product, including smells, we will refund you less than the purchase price of the item or order and will be based on a clearance value.

To start a return, you can contact us at info@enviroadvance.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We recommend you send items back fully tracked, insured and protected. You will be asked to provide a tracking number. Until you have confirmation that we accept the return, the order will remain the property of the purchaser.

The buyer is responsible for all shipping charges in the event of a non fault return or cancellation. 

In the event that your return does not arrive with us, does not arrive with us in the condition it was purchased in or arrives with us damaged, the purchaser is responsible for making a claim with the carrier they used for the return transit. We can assist, should you request, with photographs and descriptions of damage or loss.

Cancellations: under distance selling laws customers have 14 days after receipt of goods to cancel their order in entirety. The above applies regarding returning goods. All returns must meet the same criteria as above.

Damages and receiving issues

If you discover any signs of damage, you must inform the courier in writing at the time you sign for it. We will not be able to accept returns for items damaged in transit where you have signed for it without mentioning damage. Damage will be deemed to have been caused by the purchaser subsequently to accepting the delivery.

You must contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

After your purchase you should be provided with an expected delivery date. If an order is not received as expected please inform us ASAP or at most, within 2 days of delivery date.

We will not accept return requests resulting from physical damage or abuse or misuse. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus shipping costs for non fault returns / cancellations). Please remember it can take some time for your bank or credit card company to process and post the refund too. Allow 10 working days from date of successful refund confirmation to the refund amount arriving back with you.

Lost Parcels

In the unlikely event a parcel goes missing and / or the recipient claims not to have received their parcel, you are required to participate in an investigation and claim with the courier. We would subsequently submit a claim to the courier, using the information you have provided, and then if applicable, provide the refund which may take 10 working days.

You may be required to have a legal declaration form sent you which must be completed, signed and returned by you to initiate such a claim.

Faults

In the highly unlikely event your item develops a fault, you must report this to us by email to info@enviroadvance.com, immediately. 

In the event of a item being claimed as faulty and returned to us and we subsequently show the item to be free of faults, the purchaser will be liable for all shipping charges and we reserve the right to charge a 30% inspection administration fee (of product purchase cost) before returning the item back to the purchaser.

We will not accept return requests resulting from physical damage, abuse or using the item in anyway not as intended by the manufacturer.

NOTE: Buyer is responsible for providing accurate delivery and contact information. Should there be an issue with the information provided, the buyer is responsible for all follow up charges including return to sender, customs and re-shipping costs.

 

BUSINESS / NON CONSUMER RETURN REQUEST
As a gesture of goodwill we only accept business returns that are in factory new/completely unhandled condition. A 10% administration fee will be deducted automatically from any refund offered. Kindly note that any sign of opening, any sign of usage or any sign of installation whatsoever will unfortunately devalue the goods and therefore may result in the return being refused. This includes the packaging, contents and accessories. If we cannot sell the item as factory new, your request may be refused or you may be offered a clearance value for the items returned at our sole discretion (this is in addition to our admin fee).