Next day delivery

Most items if ordered by 2pm will be shipped same day (working days only) and will be scheduled for a next working day delivery. If an item within your order is bulky or long length this is not always going to be delivered by next working day, please allow extra time. Please also note that any locations listed in the surcharge section below will be a 2+ working day service*. Please understand at busy times, like Black Friday or Christmas, there can be delays in the delivery network so we do not guarantee our speed of service. If you order after 2pm on a Friday, orders will ship on a Monday. We do not ship on weekends or bank holidays. 

Surcharges

The majority of postcodes can be served by next working day and at the cost advised at checkout. The following list of regions may attract surcharges in addition to the shipping cost paid. We will contact you after receiving your order to advise of this additional shipping cost. Alternatively, please contact before ordering for an accurate shipping quote.

Scottish Highlands (some) & Islands

Northern Ireland^^

Isle of Wight

Isle of Mann

*Free shipping does not cover surcharges.

^^Northern Ireland Surcharges - From 20 October 2025, a Clearance Charge will be applied to all parcels sent from the UK to NI. This is in addition to the normal postcode surcharges which are based on order weight and dimensions. This reflects the increase in processing and handling required as a result of the customs and trade rules that came into effect with the implementation of the Windsor Framework, earlier this year. Therefore, for consumers, an additional charge of 0.75p per consignment will be applied to cover these costs. For business sales please contact for admin charges.

Oversized, long length and Bulky Items

Orders containing these items may be subject to additional charges and will not be a next working day delivery service. Occasionally, bulky orders may need to be delivered on a pallet. We will contact you to advise further.

 

We ship tracked to your front door

For a discreet and secure service, we track shipments to your front door and we retain a proof of delivery. Please note that if you have used “safe place” or deliver to neighbour instructions before with the couriers we use, you will have authorised them to do this for all orders. We recommend you remove this preference from your address that you have previously authorised with the courier. We cannot be held responsible for issues arising when couriers follow your special requests, you accept full liability.

 

Late deliveries, damages or missing items

If you experience a delay beyond what your tracking information advises please contact us immediately or within 24 hours of the expected delivery date in order for us to follow up with the courier.

You need to inspect the 6 sides of the parcel(s) upon receipt for damage before accepting the delivery. If you see damage, you need to ask the courier to photograph it. If the damage is serious, we do recommend rejecting the parcel  - for example a hole in the box or the parcel is insecure. We are unable to claim for damages if you accept a delivery without highlighting the damage. You must inform us within 24 hours of the delivery if you have received damaged items. You must keep all packaging for evidence.

For quality assurance, all our orders are recorded on CCTV and imaged. In the unlikely event you have any issues with wrong items supplied or missing items, you must contact us in writing no later than 48 hours from time of delivery.

Return shipping charges

Over 99% of our deliveries are made on schedule and without issue. Please note that if the courier is unable to deliver to your address and the parcel returns to sender, the buyer will be responsible for all shipping and return charges. This includes if the buyer provides bad address information. This can also include if the buyer’s parcel goes to a parcel shop and is not collected within the timeframe advised or if the delivery is refused.